Support

Moonlux is in an early, founder-supported beta. A person reads every support request. We normally reply within two business days.

Product and account help

Email hello@moonlux.ai for sign-in trouble, Merit questions, an incorrect professional record, or anything that did not work as expected. Please do not attach client-confidential, privileged, or platform-restricted work.

Privacy and legal requests

Email legal@moonlux.ai to access, correct, export, restrict, or delete personal data; opt out of arbitration; or report a suspected privacy or security issue. Signed-in members can also export or delete their record directly from the member page.

Billing and refunds

Paid billing is not open during the founder beta. When it opens, subscription management will be available from the member page. Moonlux provides a full refund of a first charge when requested within 14 days. Email hello@moonlux.ai for help.

Security reports

Send a concise description to legal@moonlux.ai. Do not access another person’s account or data while testing. We will acknowledge credible reports as quickly as reasonably possible.

Service boundaries

Moonlux is independent from the AI-training platforms whose public opportunities it describes. For a platform’s application, project assignment, work rules, payment, or account decision, contact that platform directly.